FAQ

Frequently Asked Questions

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What is your minimum night policy?

We operate a year-round two-night minimum booking policy and a Three-night minimum booking policy in July and August. Unlike other campervan/motorhome hire companies, we allow pick-up and drop-off any day of the week.

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Is your Motorhome safe for children?

Our motorhome was built with families in mind. The dining table edges are rounded instead of pointed to avoid any bumped heads, and the bottom bunk bed is low to the ground. There are seat belts fitted in the rear seats and we encourage families to rent our motorhome as an ideal way of setting out on an adventure.
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Do you provide the electric hook-up cable? Could we 'wild-camp' in your motorhome?

Our motorhome comes provided with electric hook-up cables to use on campsites. For those more free-spirited, our motorhome will also run from the 12V leisure battery; it also has an electric feed via the fitted solar panels on the roof.
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How do I know if I can drive your Motorhome?

All drivers must meet certain criteria as dictated by our insurance provider. You must; 

  1. Be aged between 23 and 75 during the rental period;
  2. Have held a full UK or EU driving licence for a minimum of 2 years;
  3. Have not had your driving licence suspended for any period within the last 3 years;
  4. Have no more than 6 penalty points on your licence;
  5. Have never been banned or disqualified from driving within the last 10 years;
  6. Have no more than one fault or outstanding incident/claim within the last 3 years;
  7. Have no medical conditions notifiable to the DVLA;
  8. Have not obtained a BA, DD, TT99 or UT conviction.

We can potentially accept bookings for drivers who do not meet this criteria, please email us instead of booking online. All drivers will be subject to a DVLA licence check on collection of the Motorhome.

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Where do I collect the Motorhome from? And where do I leave my car?

Our Motorhome is kept in Wrexham, which is exactly where your car will be kept whilst you are enjoying your holiday.

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What is your cancellation policy?

We hope that once you secure your rental with us, you’ll not want to cancel! But if you do, then the following financial deductions will be made in the following timescales;

  1. Less than 6 weeks prior to rental start date – total cost of booking deposit
  2. Less than 4 weeks prior to rental start date – 50% of the total hire charge
  3. Less than 2 weeks prior to rental start date – 100% of the total hire charge
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How much is the security deposit?

On collection of our motorhome we will process a ‘holding’ security deposit from the driver of £800. Upon safe and damage-free return of the motorhome, the ‘held’ funds will be cancelled by Portigo Motorhomes.
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Does the kitchen come supplied with cooking equipment?

Yes! We’ve provided everything you need to enjoy cooking in our motorhome. There’s plenty of cupboard space for food, a fridge, a gas hob and sink. Cleaning essentials are provided, as are pots, pans, plates, bowls, mugs, wine glasses, beakers, a kettle, cutlery, a chopping board, chopping knives, and everything else you need to prepare a meal! We even have a pizza slicer ready for when you opt for a takeaway instead of cooking, and most importantly, a bottle opener and corkscrew!
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Is insurance included in the cost?

All bookings with us include motor insurance for named drivers, as well as breakdown cover and roadside assistance. We do not provide personal protection or travel insurance.
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How many drivers are covered in the cost?

Your booking covers the cost for 1 driver. We can accept a maximum of 2 drivers per rental. If you don’t add an additional driver to your booking, your designated driver must drive at all times or will be in breach of our insurance and our terms and conditions.

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Will I be charged for the miles I drive?

No. Being in a motorhome is about being on the open road, we are one of the few rental firms who offer UNLIMITED miles as standard.
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What are your pick-up and drop-off times?

At the start of your holiday, your campervan will be ready between 2pm – 5pm for collection. A handover will take place lasting just under 1 hour. The campervan must be returned by 11am on the last day of your holiday. We will always try to be flexible with these times if our booking schedule allows.

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Do you allow dogs in the motorhome?

Yes. We allow one dog, we just need to know about your dog upon booking. There is a small extra charge of £20 to cover our additional cleaning expenses. If you have more than one dog, please get in touch. We are very firm in that no dog is ever left alone in our motorhome, at any time.

Get In Touch

contact@portigomotorhomes.co.uk

07765600053

Reserve A Motorhome Online